When It Can't Wait.
Some Apple problems take a whole fleet down at once. The push certificate expired and Jamf can't reach a single device. The Apple Business Manager token lapsed and new hires are sitting at a setup screen. A macOS update went out and nobody can log in. Someone left, and their laptop is Activation Locked to an account nobody can reach.
When it can't wait, skip the sales process. Tell us what's broken. You'll get a scope, a payment link and a video conference invitation, and we start as soon as it's paid.
If the problem is bigger than your Macs, such as a wider security incident, we take the Apple side and work alongside whoever is handling the rest.
You don't need to be an existing client.
